Support & IT Services

Tropicnet is committed to providing the best levels of service, advice and support to ensure that your on-line needs, whether for business or home, are taken care of.

Our support number is 1300 139 518

Customer support for Internet Services, Phone line services, & Hosting (e-mail/web) services is available Monday-Friday: 8:30am-7:00pm & Saturday/Sunday: 10:00am-3:00pm. We will always do our best to solve your queries as soon as possible.

We also provide IT services including; server maintenance, desktop maintenance, computer set-up, computer supplies and repairs.

Charges for these services are as follows:

• Onsite Business: $120/hour
• Onsite Residential: $99/hour
• Remote Support: 15 minutes $33.00
• Remote Support: 30 minutes $58.00
• Remote Support: 45 minutes $83.00
• Remote Support: 1 Hour $99.00

Click here for remote support, please call us prior to get your 6-digit support code.

Tropicnet are the professional internet service providers for Cairns and Tropical North Queensland.